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Techtree Legal

Limited Warranty and Returns

Last updated: September 14, 2026

Every device sold on buy.techtreewireless.com comes with a 12-month Limited Warranty against faults that appear without physical damage, and a 30-day return window, both counted from the day your order is delivered. This page is the written warranty and the returns policy; please read it before you buy.

1. Who gives this warranty, and to whom

This Limited Warranty is given by Forest Bay International LLC, doing business as Techtree ("Techtree," "we," "us," or "our") to the original purchaser of a device bought on buy.techtreewireless.com. It is not transferable. It applies to purchases delivered in the United States.

2. What is covered

For 12 months from the date your order is delivered, we warrant that the device is free from defects in materials and workmanship under normal use. That means, in plain words:

  • If the device stops working, or a fault appears, and there is no physical damage, no liquid contact and no sign of a drop or impact, it is covered.
  • Faults in the screen, touch, buttons, speakers, microphones, cameras, charging port, wireless radios or sensors that appear without physical damage are covered.

3. What is not covered

  • Physical damage of any kind: cracked or scratched screens or glass, dents, bent frames, damage from a drop, impact, crushing or pressure.
  • Liquid contact or corrosion, whether or not the device is rated water resistant.
  • Damage caused by misuse, accident, neglect, fire, extreme heat or cold, or by a damaged or faulty charger, cable or accessory.
  • Damage or defects caused by disassembly, modification, repair or part replacement by anyone other than Techtree.
  • Software problems: operating system issues, apps, data loss, malware, or a device that has been jailbroken, rooted or carrier-unlocked by a third party.
  • Cosmetic wear that does not affect function, including the grade-specific marks described on the product page at the time of sale.
  • Battery capacity decline from use (battery health), at any level. A battery that will not charge or hold a charge at all, with no physical damage, is a fault and is covered.
  • Accessories, cases and consumables, and any device that is lost, stolen, or reported on a carrier or IMEI blocklist after delivery.
  • Any device whose serial number or IMEI has been removed, altered or no longer matches the device we shipped.

4. What we will do

If a covered defect is confirmed, we will, at our option and in this order: repair the device; if repair is not practical, replace it with the same model in the same or better condition grade; or, if neither is available, refund the price you paid for the device to your original payment method. We decide the remedy within 5 business days of receiving the device. A replacement device carries the remainder of your original warranty period. Shipping both ways for a covered claim is free.

If our inspection finds no defect, or finds that the fault is excluded under section 3, we will tell you why, and either return the device to you or, if you prefer, refund the price minus the cost of the prepaid return label (never more than 5 percent of the price you paid).

5. How to make a claim

  1. Open your order at buy.techtreewireless.com/order and choose Start a return or warranty claim, then Warranty claim.
  2. Tell us what happened: the symptom, how often it happens, when it started, what you have already tried, and confirm the device has no physical or liquid damage and has not been opened.
  3. Attach at least four photos: the front and the back of the device, the charging port, and the Settings screen showing the serial number, plus a photo or short video of the fault if you can. We review your claim within 1 business day and may ask for one more thing before approving it.
  4. Once approved we email a prepaid shipping label. Before you ship: sign out of iCloud or your Google account and turn off Find My, remove any eSIM, back up and factory reset the device, and pack it with the accessories it came with.
  5. We inspect the device within 5 business days of receiving it and email you the outcome.

You can also reach us at Support@techtreewireless.com or (219) 775-8407. Claims must be opened within the 12-month warranty period.

6. Returns (30 days)

You may return a device for any reason within 30 days of delivery. Damage in transit must be reported within 4 business days of delivery. Open the return from your order page; we email a prepaid label once it is approved, and you have 14 days to ship it back. There is no restocking fee. Refunds go to your original payment method within 5 business days of our receiving and inspecting the device; banks usually post them in 5 to 10 business days. The sales tax on a returned item is refunded with it; paid expedited shipping is refunded only when the return is because of a defect, damage or an error on our part. Missing accessories are deducted at $10 each, and a device returned as defective that we find to work as described is refunded minus the cost of the return label, never more than 5 percent of the price you paid.

7. Limitations

THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY WE GIVE ON THE DEVICE. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE 12-MONTH TERM OF THIS LIMITED WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

OUR LIABILITY UNDER THIS WARRANTY IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS DESCRIBED ABOVE. WE ARE NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST DATA, LOSS OF USE, OR THE COST OF A SUBSTITUTE DEVICE. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

8. Contact

Forest Bay International LLC (d/b/a Techtree), 695 Pennock Circle, Crown Point, IN 46307. Email Support@techtreewireless.com, phone (219) 775-8407. A printed copy of this Limited Warranty is available free of charge on request by email, phone or mail, and this page can be printed or saved as a PDF from your browser. Our Terms of Service and Privacy Policy also apply to every purchase.